- International shipping is very costly, especially for larger and heavier packages like ours. So, to keep our prices low, please allow up to 5 business days for your order to be fulfilled and up to 15 business days for the shipping time of your order.
- Once we send off your order, the delivery and timing is no longer in our power and responsibility. A tracking number is available upon request.
Return & Exchange Policy
- If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible and we will get the issue sorted out.
- Please be sure to use the sizing chart on the product's page -- the sizing guide on each product page is specific to that particular item
- We do not accept returns due to sizing related issues, only exchanges for the same product.
- All items purchased during Sale Events are final
- We understand you may change your mind after purchase, please let us know within 6 hours and we will issue you a full refund
- If you think you have received a defected item then please shoot us an email as soon as possible with clear pictures of the defect
How to Process an Exchange:
- We must authorize all exchanges prior to return. Please email us at firstname.lastname@example.org with your order number and a brief reason for the exchange within 14 days of the order's delivery date.
- Exchanges should be shipped with a postal service providing a tracking number as we are not responsible for delayed or lost packages. The customer will be responsible for the postage fees to ship the items back to us. Shipping costs are non-refundable.
- Once we receive your package and it is in its original condition, we will send you your exchanged item. Our free world wide shipping will not be applied to exchanged orders so the customer will be responsible for the standard shipping costs.
- Any exchanges received that do not comply with the above may be denied at our discretion